Zero mortgage administrator solutions the device and each voicemail try complete
Bad customer support… Can’t started to loan administrator. Become re-finance processes. Turned in the files, overlooked 5 closings. Nonetheless prepared! Losing money. Troublesome customer service. Crappy contract! Just how performed they come to cuatro.5 mil when you look at the conversion process? Ask your Says Attorneys Place of work.
It continue animated me to new mortgage processors
Terrible support service. I have already been speaking about an effective re-finance just like the zero nearer to closure than simply I happened to be inside the Summer. Support service try a joke. They simply import me to differing people, and i am bounced up to such as for instance a golf ball. Extremely disappointed and furious and you will are moving my mortgage today. Don’t recommend The new Rez at all.
My loan was which have Ditech therefore is marketed so you can The newest Rez
Avoid the use of NEWREZ….most significant error We have produced. Started looking to refi. As the Get it’s now Oct still waiting. I have sent an identical documentation for the several times. Can’t visited anybody because of the mobile phone. My personal loan are approved 2 months in the past nonetheless waiting. This company is a joke wade someplace else.
New Rez ‘s the terrible mortgage lender!! New Rez entitled and you will available to refi my loan in the a down interest. The borrowed funds Administrator Ryan informed me it will be easy “no issue”. He and additionally told you it’s not necessary for another appraisal since mortgage was just 12 months old and we also Denver installment loan no credi checks no bank account just weren’t getting one more income out! HA… 5 weeks after he is asking for docs they curently have. The loan Processor don’t comprehend the docs I publish to their safer website. The new seriously worst financial You will find actually ever caused! Save yourself the new outrage and acquire other bank!!
NewRez/Shellpoint gotten all of our financial out-of Ditech. Very first percentage in order to NewRez was a student in , hence we setup via the NewRez web site to possess automatic money for the to begin per month. Most of the ran really until . They never took new percentage that was supposed to be removed from your savings account! We didn’t observe until i had a trip for the out-of certain unusual count stating these people were NewRez, did not consult with him or her while we failed to acknowledge the quantity. Looked at all of our account online through their website and low and you will view this new Oct commission hadn’t already been instantly gotten! Got towards the phone with NewRez customer support instantaneously to acquire out the thing that was taking place and you can is told it was particular types of “glitch”. Mind you, payments being moving to own payment very well due to the fact ! There clearly was many cash in the latest checking account for this! I spoke having one or two additional individuals towards , on the second person bringing the payment over the phone with the latest statement from this lady that there would be zero late charges, zero payment therefore could well be ACH. It is now as well as on the page it’s exhibiting me that it is an unapplied fee! What on earth, this is basically the Oct step 1 commission and must have been applied therefore Quickly towards . So we log on to the telephone once again together now and you will ask what are you doing? Is actually advised one to she’d immediately demand it be placed on new Oct percentage and you will “you aren’t later” We called all of our financial following speaking with NewRez for the and you will the bank told you “no try within fee was actually expected from the NewRez/Shellpoint, they (the financial institution) aren’t ending any fee and in addition we possess a good amount of currency to fund cuatro years of payments”! You will find less than 1 year remaining with this initial home loan and are also seriously offered visiting the county lawyer general’s work environment, the better providers bureau, choosing a legal professional and you will expenses it from today. The on the internet membership that have NewRez shows the second commission to be auto-paid down is scheduled for Nov step one, however, if i attempt to go through the planned automatic costs, it informs us we can not once the membership are “overdue”. This is so incorrect with the of numerous membership! I have Not ever been late when you look at the 29 many years with our financial fee and we also has the best credit rating more 850! Are they now planning to screw the credit history? Avoid Her or him!